If you’ve changed your mind, you can ask the seller if they’ll accept a return. im going through this now..... they complained item wasnt as described, when I try to be as accurate as possible... ok.. so I started this return, so they wont give me negative feedback....the deadline come and gone...nothing fromt their side , aside from three messages I want a full refund, so I noted that after I receive items shipped back to me , wrapped carefully as I wrapped them to them... and after I inspect items as per ebays return (bull**bleep** return policy) I will refund their money...I sell used goods.. As IS...and not real expensive...and when I list them I really take my time to describe item and include lots of photos if there are any defect... anyway, I dont know why ebay ask if you allow returns on items, when clearly it doesnt mtter if buyers states, its not as described...than we can suck it!! First, it has always peeved me that paypal/ebay can hold MY money. I get penalized because a tool doesnt "want" something anymore?? If we determine that a buyer has abused returns or the eBay Money Back Guarantee, you may be protected from any negative Feedback left by the buyer. If i DON'T say anything...well, my money just sits there. If you still suspect buyer abuse, you will have multiple options to report a problem with a buyer to us throughout the returns flow; During the return process and after a refund has been provided and a return is closed. As has been the case for a LONG time now...ebay has allowed the BUYERS to hold every card and run amok. No matter if I have to feed my kids or not...thats beside the point. You cannot get to the purchase part of a transaction if there is not an item offered for sale. If I contact the buyer and say, "hey, you were supposed to send this weeks ago and you didnt (in essence)", then I am risking "offending them" or "pissing them off"....and they still have that trump card of negative feedback in their back pocket. Because of all of this **bleep**, I think its ridiculous that paypal can "hold" money that isnt theirs. You returned an item under the third-party seller's return policy but didn't receive a refund. Or you can always use the Report a Buyer feature from the listing. An alternative to a refund is to send a replacement item, though sellers should check with the buyer first whether this is an appropriate solution. I accepted the return and said i would be happy to refund once he sent the item back. ..Never returned product! I ask this- WHY are they holding ALL of it an not just the $9?? All the while, my merchandise is gone and I have "open cases" against me until its resolved. you are not alone honest sellers want to make customers happy you cannot win here on ebay you will lose money i am going to the flea mart from now on soon, now buyer says gems are plastic and they are not i told ebay to have customer send item to ebay for inspection customer is telling a big fat lie why becuase i reported her friend to child protective services and nothing i can do now but quit ebay to lose these child abusing loosers. And they know it. I cannot believe that I am unable to open a case because I issued a refund and the buyer never even returned the merchandise. Ebay used to be awesome. If a buyer doesn't send back an item, you don't need to issue a refund. They can choose to accept a return, require no return to happen, offer partial refunds, or if possible work it out with the buyer. Fortunately, this is covered by PayPal’s “Return Shipping On Us” program. Even on items that were signed for. All the while, paypal still continues to "hold" my funds. I sold a Pokémon card for $20. Please allow for 30 days for the refund to show on your credit card statement. Er no, The buyer asked ebay to open a case within 7 days of receiving the item and complaining about it. The buyer does not like the item and wish to return the item. It is a bit nutty. In instances like this, a buyer can escalate the issue to us. Give support, share information, and connect with fellow members. They issue a call tag and Fed Exp returned the watch,it weighs 1 lb. The buyer may also be subject to a range of actions, including limits on buying and selling privileges and account suspension. The amount you refund depends on what was wrong with the item or service received by the customer. Make an insurance claim with the shipping company A final value fee for the transaction appears on your next invoice. Next, how do I get this money back...without "upsetting" my precious buyer??? And they can legally hold your money - it's in ebay's user agreement that you "signed" when you joined ebay. Share best practices, tips, and insights. Buyer returned different item, you open a case you lose it buyer got refund and put you NF! I don't care if theres a "return" going on. And, like most others, have watched my participation on the site dwindle to almost nothing due to the blatant disrespect it seems sellers get compared to buyers. Death certificates show that you died. I have been both buying and selling on ebay since 2002. I was procrastinating my after-30-days-return, anticipating it would be a frustrating process to find the right person only to be told they couldn’t help. The one upside is that the seller is credited with the Final Value Fee after the refund has been processed. Right after it was delivered the buyer opened a case saying it doesn't seem authentic and requested a refund. We'll look into the matter at that time. Frankly, ebay may not suit your temperment. You have three days to resolve the case. If a buyer has tried to ensure an item is returned to you safely, we suggest you issue a refund to provide great customer service. Buyer has not returned item, case was opened over 32 days ago. Then you examine the item to see that it is still in the condition it was when you shipped it to the buyer. *For most items, the return window is 30 days after delivery. Buyer Refused delivery and now open a return case. ebay found in the buyers favour. And contact eBay. Please feel free to start a new thread HERE if you wish to continue to discuss this topic. To check the return window for an item you've ordered, go to Your Orders and select Return or Replace Items . With the neverending options out there today to buy things online, a buyer can go anywhere. I dont want to hear about how the "buyer does this and that for ebay...". Copyright © 1995-2021 eBay Inc. All Rights Reserved. If you suspect that a buyer is abusing returns for a specific transaction, contact the buyer through Messages in My eBay or Seller Hub in order to keep a record of the conversation, and try to resolve the issue. Give support, share information, and connect with fellow members. so now its past the deadline of return...., im figuring the buyer is switching his bad items for my good ones, like so many other horror stories Ive read...Im assuming ebay give the buyer additional time over the alloted begin return amount....however I think that is when we can charge for restocking...i didnt read the entire return policy to to carefully... but here was some bullets i thought would help you and other sellers.. To add information to your case, comment on the case. By doing so, and … SO I as a seller get a DING to my account (strike) for a "return" that has nothing to do with me being a bad seller. sorry, I couldn't make it all the way thru your rant. I have not received the item back as of now. If you change your mind. If a buyer shipped a return and you think it may be lost in the mail, wait for the buyer to open a case. you're blaming ebay because you issued a refund before receiving the item back? I have watched this happen firsthand for several years. They are now holding ALL of that $11.34...when the refund amount is $9 and something. So that means that MOST returns are either a buyer having remorse (tough, deal with it- you wanted it..dont waste someones elses time and $$ because you changed your mind), or a buyer thats up to something shady. The item is reported as "not as described" to avoid shipping charges and restocking fees. You must keep all information about a case in the case log. If you paid with your credit card, the refund will be placed there. In my many years of experience on both ebay as well as in the online selling world elsewhere, MOST returns are some sort of shady activity. SELLERS bring money to ebay...not the other way around. And I never see it. No returns will be accepted after this time unless the item is faulty. Upon choosing this option, buyer will need to send the item(s) back to the address you provided and insert the return parcel's tracking number into the refund case. Right after it was delivered the buyer opened a case saying it doesn't seem authentic and requested a refund. And, of course, get their money back also. If the item is NOT in the same condition as it was when you sold it, take pictures of it like crazy so you will be able to show the difference between the item you listed and the item you had returned to you. Buyer can file A-Z claim. The buyer and seller agreed that the buyer could return the item to the seller for a refund. So I did follow the rules & they failed me@. Many problems are misunderstandings that can be worked out when buyers and sellers talk to each other—but occasionally, you may not be able to resolve an issue. (she obviously had a buyer's remorse since she requested a partial refund initially). Share best practices, tips, and insights. He says he doesn't want to waste his money on shipping supplies or time and wont be returning the item. If you don't resolve the problem and issued a refund, eBay automatically closes the case and you aren't credited with the final value fee. So instead..I just sit and wait......... ...and hope that some day ebay gets their act together and does something about this onesided, joke of a system... Due to the age of the thread, it has been closed to further replies. Example: I knew a seller who received a request for a partial refund on a set of dishes because one of the pieces arrived broken. The seller has received the returned item and issued a refund to the buyer for the item. Your buyer (from ebays point of view) returned the item but you did not issue a refund straight away. So why ebay continues to cater to buyers and essentially treat sellers like second rate is beyond me. “Birth certificates show that you were born. Unfortunately, this was your error. If photos of the item would be helpful for documenting the condition of the item you sold and shipped, you can upload as many as 10 (PNG, JPEG, BMP, or GIF with a maximum size of 5MB). I gave up MY merchandise (that holds value) in excahnge for this currency. I sold an American Eagle shirt about two weeks ago and the buyer says it's worn many times and all that crap. The buyer did not reply to my email and instead issued a claim on Amazon that I have refused the refund. Uploaded photos can be removed only by contacting us. If you feel a member is abusing eBay returns, we want to know about it. Using the app, buyers have the option to request a refund. Note: Tax on restocking fees may apply to return items that were shipped and sold by Amazon.com for customers in CT, MD, NV, PA, VA, WV, and WI. When purchasing an item from a Pro Seller, OfferUp customers have 30-day purchase protection, which means they have up to 30 days from the time the item arrives to request a refund. They filed a report on the spot with the police and called Ebay high value customer service and asked now what? Looks like you're opted into the Hassle Free Returns - so you can hardly complain about having to take returns. Secondly, Paypal is holding all of the funds (when they shouldnt legally be able to hold ANY of MY money)...when after the restocking fee, they should only be holding the portion of it I am obligated to refund. Which to me is ridiculous for a few reasons. I just asked that she return the item to me. $11.34 went to paypal. I know its a small amount of money. A lenient return policy is strongly recommended, except in circumstances where the buyer is at fault: The item doesn't meet the item condition policy for returns. After we have had a chance to check the tracking and have confirmed the seller has received the item, you’ll receive a refund. Yes, it is up to the seller to refund the buyer when the item is returned. If the case isn’t resolved after three days, the buyer can escalate the case to Etsy from your case. First the buyer sends the item back to you. Either trying to pull one of the seemingly dozens of various "scams" or trying to replace something of theirs that they broke with "yours" thats new. In the … I accepted the return and said i would be happy to refund once he sent the item back. Buyer didn't return item after refund Buyer didn't return item after refund May 29, 2013 2:45:06 PM. For clarity- It is a book that was sold for $12. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. “Buyer claimed item didn’t arrive, eBay gave refund. They called the police and open the box infront of the police and it is empty. Rarely does a buyer return an item for a legit reason. Go to the Resolution Centre to open a case. In such cases, that third-party seller should be willing to offer a refund or exchange when contacted within 14 days of their receiving the returned item. SO in this case...they are holding my money...when they shouldnt be...and I have no way of doing anything. As a seller, you have ZERO respect or leverage on this site. Once a refund is requested, Pro Sellers will need to accept the refund in order for it to be approved. If you don't refund the buyer within 2 business days of receiving the item, and the buyer has uploaded return tracking, we may automatically issue a refund to them on your behalf. He says he doesn't want to waste his money on shipping supplies or time and wont be returning the item. A large part of that is because as a seller with integrity, I list my things honestly. Photographs show that you have lived.” -Unknown. Get quick answers to important questions to get you selling faster and better! Is the wording from the resolution center that unclear that sellers don't realize that they're giving refunds without returns, or are sellers just not reading? But if people can't see why it **bleep** me off, they don't get the principle of the problem. Just lose money on every transaction by giving them refunds, bonuses, etc...so they stay "happy" and keep from giving us negative feedback, right? But within a few minutes, I found my way to the chat box and after explaining why I didn’t return within 30 days I was given the option of a full refund or replacement of the defective item. You know, coddling them to keep them from ruining our accounts with negative feedback bcause we didnt lose money from our own pockets into theirs?? The listing and run amok defective and not fit for purpose under the sale goods... Case... they are holding my money... when the item is OK..... then you examine item... 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Buy things online, a buyer feature from the listing know about.... Buyers have the option to request a refund is a book that was for. Gone and i have had NOTHING but trouble with it and it 's and! Returns - so you can ask the seller if they don ’ t allow any restocking at! From ebays point of view ) returned the item to you but it case... Clarity- it is still in the condition it was when you joined ebay please allow for 30 days for refund. After they gave returned the watch, it weighs 1 lb n't make it all the way your! N'T send back an item under the sale of goods act then you issue the refund back to you she... Option to request a refund they may refuse to cover return postage cost that day came and went the... You feel a member is abusing ebay returns, missing items, and refunds buyers.
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